Specialist in intranet strategy, online service improvement and small company technology use. With strong business analysis, project managment and change management experience, I bring customer focus and excellent communication skills to every project I work on.

Intranet strategy and improvement projects with Customer Carewords

For Atlas Copco carried out analysis of current intranet. Delivered report on operational effectiveness of their intranet to over 40 senior managers. Identified priority areas for improvement and wrote action plan for improvement. For Microsoft Legal & Corporate Affairs Department.  Usability testing and analysis of current intranet site. Presentation of detailed report for improvement to senior managment team. Other clients inlcude HSBC, Rolls Royce, Department for Environment Food and Rural Affairs (uk) BBC

Web improvement projects with Customer Carewords

Customer surveys and task identification and analysis and usability testing for Microsoft Pinpoint, Business Link (uk) Other clients include– Environment Agency UK, Scottish Enterprise, Social Security Agency NI, Department Education NI, US federal government, Department Work and Pensions UK, Department Environment (UK) Ministry of Justice (UK), NHS Choices.

Small business development projects

I have worked with over 50 small firms helping them improve their businesses using new technologies. My experience working with big companies has been invaluable in working with small ones. I am expert at quickly assessing businesses identifying the places where technology can help and documenting clear plans to address these issues.
Small firm development experience includes Tradelinks programme assessor and adviser on the Tradelinks programme both 1 and 2, currently working with more than 20 firms at assessment or project stage in the programme. Consultant on the Invest NI ebusiness programme. Identifying and delivering web business solutions SME in Northern Ireland. Craigavon Borough Council ebusiness programme focused on helping micro business invest in IT successfully, advised 13 firms and guided 10 through technology investment projects. Director of Armagh City and District Councils A-connect programme worked with 12 local firms to identify technology projects and plan their implementation.

App development projects with Calvium / AppFurnace

An associate with Appfurnace specialist mobile app builders I  have experience in planning and building mobile, location aware applications. Delivered mobile apps projects for NI government departments, the BBC Northern Ireland and Local tourism.

Web and content management training

Created and delivered on-line and in person training on web content management, web writing, developing business case for web content, website metrics and measuring website success.
Client include – Atlas-Copco and Department Energy (US)

Projects with Northern Ireland Government

I worked on new technologies and digital inclusion managing projects for the Delivery and Innovation Division of the Department Finance and Personnel. Some of these were on web content management and some were on using new technologies in government.

E-learning

I worked in training and development in my early career and developed expertise in e-learning working with Invest NI ebusiness programme as an advisor. Specific skills in this area include learning needs analysis and learning materials design.

Background

I began my career in the National Health Service as a learning and development professional. My experience there supporting the introduction of new technologies led me to an MSc course in Information management and into consultancy with Cap Gemini and then with Vision Consulting. In 2003 I set up my own business focusing on helping clients create business value from the web.